Cancellation Policy

Carefully review our cancellation policy before booking your service. The date and time is reserved for you once payment is made.

 

All cancellations shall be made 45 days in advance of the service. After 45-days, there are no refunds. No exceptions. No-shows are also non-refundable. Cancellations made 45 days prior to your trip date will receive a full refund.

 

Kapenas reserves the right to cancel your trip at any time, for any reason as there are circumstances out of our control (mechanical failures, serious crew illness, and weather). Upon the extremely rare instance that we cancel your trip, you will receive a full refund immediately. In such circumstances, Kapenas LLC is not responsible for any expenses incurred (such as airline tickets, car rentals, hotel reservations, and/or any miscellaneous travel expenses.

 

Poor Weather

WE DO NOT CANCEL or RESCHEDULE DUE TO RAIN (RAIN IS NOT CONSIDERED UNSAFE WEATHER)** Kapenas captains will determine if the conditions are safe to make way on the water.  In South Florida, weather changes rapidly.

 

Hazardous Weather Conditions

In the event there are hazardous conditions at the time of your departure, we will reschedule your excursion to a new date and time.

 

Payment Information

All transactions are secure and encrypted.

 

Gratuity

Pricing includes 18% gratuity for your captain and crew.

 

Review of Cancellation Policy

I reviewed my booking times, dates, and Kapenas cancellation policy prior to submitting payment.

 

Refund & Fees

Named tropical storms

ALL refunds incur a 10% processing fee plus a merchant fee

 

Credit cards are accepted for all payments; however, each transaction will incur an additional 3% transaction fee.

 

Shipboard Rules & Regulations 2023 Season Policy

While at sea, the captain is the sole authority aboard…At sea leadership is very important for the comfort of passengers and the safe running of a vessel while at sea. Social input is always welcome. The captain will be in command at all times of the vessel. What the captain recommends, happens. We want you to enjoy your voyage.

 

Restricted Items

What Not to Bring and Not allowed on board: Illegal substances (non prescription drugs or illicit drugs, medical or recreational marijuana (Even of legal-not legal  on the high seas), or weapons of any kind are to be brought aboard the boat. Violators will be returned to the dock immediately and the trip cancelled without refund.

 

Change Policy

One schedule date/time change is available at no charge.  Additional schedule changes will be assessed a $150 change fee per change of departure day, time, vessel or port.

 

Cancellation Policy

Day of sailing 25% refundable, within three days of sailing 35% of deposit is refundable. Within 4-14 days of sailing 50% refundable, within 21 days of sailing 75% refundable, within 30 days of sailing 100% refundable.

 

Cancel Charges

All cancellations have a $75 admin fee if paid by credit card and credit card merchant fees can’t be refunded, typically 3.25%.

If an event has been booked, vessel taken out of service for your event with crew assigned a minimum cancel charge for any reason (except for captain’s weather postpone) will incur a $275 cancel charge (Waived if your date / time changes to a date in the future within 365 days from your original booking date)

 

Checks

There will be a $25.00 service charge for any checks returned by the bank. If returned for NSF, you expressly authorize your account to be electronically debited for the check + fees and the use of your check for payment is your acknowledgement and acceptance of this policy and its terms and conditions.

 

WEATHER POLICY

We will do a final weather check with you 72 hours prior to departure.

Most all people ask about weather—we get a good read on those 4-5 days prior to your departure and stay in close touch with you in case we need to mutually amend a date or time to allow for mother-nature. Rain is not a problem, heavy wind and or sea conditions could be—we want you to remember the event not the weather so we are careful to make sure that all systems are go about a week before departure, so you have the best at sea event as possible.

 

Your safety and enjoyment at sea is our prime area of focus and responsibility. Should poor weather be forecasted or occur during your charter period, the captain reserves the right to cancel and/or postpone a sailing for the safety of the passengers and crew. Deposits are 100% refundable in this instance.  If the charter has commenced and poor weather eventually rolls in, a mutually acceptable pro rated cost adjustment share of the total fee will be charged, with a minimum fee of $275.

 

Kapenas reserves the right to amend, alter or delete these terms at any time.

 

Any dispute resolution shall be through binding arbitration in Broward County, FL, with any and all court, arbitration or attorney fees to be paid by the party for whom enforcement is sought.

 

The We Promise 100 % SATISFACTION GUARANTEE POLICY:

We guarantee your complete satisfaction, if you are not pleased; the captain will make it right to your liking. This is our promise!

 

​